Cost Efficiency Outsourcing your online ecommerce store’s chat support presents substantial cost efficiency when compared to maintaining an in-house team. By hiring external service providers, businesses can significantly reduce operational costs associated with salaries, training, and technological investments. For instance, employing a full-time customer support...
Prior to the pandemic, a 10-15% off on a coffee is not much of a big deal actually. But with the current global economy yet to recover from 2 years of lockdowns coupled with a war going on in Europe, any form of cutting your...
Because it powers roughly 50% of all business processes, excellent back office support may help your company advance to the next level. Back office support is regarded as the foundation of the firm, along with front office assistance, as they are essential to every business....
The business world recognizes that organizations who outsource reap more benefits as a result of lower expenses and a larger workforce. Outsourcing allows for greater operational flexibility, expansion into new markets, and increased audience reach. A common example is outsourcing customer support services. Companies can...
As the world continues adjusting to changing times due to the COVID-19 pandemic, the entire B2B landscape has shifted. It is predicted that the global outsourcing market will be worth over $397 billion by 2025. As the outsourcing industry continues to grow within the B2B space, companies...
The automotive industry in the Philippines has always been privy and chose to do most of its business processes in-house. Nowadays with a lot of advancements in technology and years of successful outsourcing experience from other big businesses, the automotive industry has started to explore...
Manufacturing is an industry that is constantly looking for ways to operate leaner and more efficiently. From production to shipping, from supply chain management to employee attraction and retention, manufacturers are always in motion and required to meet often-tight deadlines on an ongoing basis. So finding...
The Philippines’ $26 billion outsourcing industry expects to continue growing despite the risks brought by the coronavirus pandemic but sees a three-year government support plan as key to boosting its competitiveness. The industry has shown a “tremendous resilience,” Rey Untal, head of the Philippine Association...
Tru29’s Management is proud to announce its official membership in Contact Center World – The Global Association for Contact Center and Customer Engagement Best Practices. Membership in Contact Center World is just one of Tru29’s endeavors to continually seek areas of improvement to better serve...
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