Any part of your business operations that requires constant end-customer facing task is an essential part of your business whether its customer service, technical support, collections, sales, etc.

Although customer-facing tasks is essential to an efficient customer experience, tasks being done in the background is as important such as document processing, data entry, annotation, transcription, etc.

Some jobs/tasks require specific knowledge, skills, and experience that can’t easily be gained through simple training such as website design, accounting-finance, article or copywriting, etc.

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