Collections Specialist

WORK SETUP

1. Work on site

2. Night Shift

3. Fixed Weekends off

JOB DESCRIPTION

We are looking for a Customer Service Representative to create long-term, trusting relationships with our customers. The customer service role is to oversee a portfolio of assigned customers, answer client queries, keeping our clients satisfied and engaged with our products and services in the long run.

DUTIES AND RESPONSIBILITIES

• Operates as the point of contact for assigned customers

• Develops and maintains long-term relationships with accounts

• Makes sure clients receive requested products and services in a timely fashion

• Communicates client needs and demands to the employer company

• Forecasts and tracks client account metrics

• Manage projects within client relationships, working to carry out client goals while meeting company goals

• Identifies opportunities to grow business with existing clients

• Coordinate with staff members working on the same account to ensure consistent service

• Service multiple clients concurrently, often meeting deadlines

• Keep records of client transactions

REQUIREMENTS

• Must have an Associate degree

• Financial or COLLECTIONS Services Experience is a MUST.

• High organization skills with keen attention to detail

• Self-motivated and independent with a proven track record for meeting and exceeding monthly goals and quota

• Effective and persuasive communication skills, both written and verbal

• Customer-focused and a team player.