Customer Care Specialist

Job Description

As a Customer Care Specialist, you are responsible for providing our customers a world class experience through excellent product knowledge and in line with designated standards.

To excel in this position, you must be able to work on multiple requests, communicate well with others, and be very organized in tasks. The ideal candidate needs to be very goal orientated and willing to work at a very fast pace while maintaining the quality and accuracy set forth in the job expectations.

If you like growth and working with enthusiastic individuals, you’ll enjoy a career with us!

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• At Least 1 year experience.
• Must have good written and verbal communication skills.
• Strong interpersonal skills / Team player
• Must have good customer relation skills; A calm demeanour, but also the confidence to offer customers a better solution when available and the enthusiasm and energy to assist our customers in finding the products they need.