When you outsource your document processing, you’re partnering with a document processing company that will handle the capture, imaging, conversion, production, document shredding, processing, printing, mailing, electronic transmission, and/or fulfillment of any type of printed or electronic document. Document processing and management play a big part in a business and its control of information. Every industry needs fast and accurate high-volume document processing, whether it’s applications, invoices, claims, enrollments, etc. If a company doesn’t have the resources to handle the volume of documents they generate, then outsourcing those processes is likely the next best step. Organizing and properly managing documents is a big task, and when done poorly, your company will suffer. Are you interested in learning more about document process outsourcing? Sure you can do this in-house… but consider the benefits of outsourcing this business process. The Benefits of Processing Documents With an Outsourced Company Whether your organization is looking to reduce costs, is dealing with a high volume of transactions, or you simply want to focus on your core services, there are many reasons why document process outsourcing could be helpful. Here are some of the top advantages of processing documents through outsourced services: Lowers Risks : Mitigate risks when you partner with the right document process outsourcing company that can ensure you are compliant with government regulations. Privacy laws vary from region to region and can make it difficult for companies to stay up to date on the latest guidelines. The right document process outsourcing supplier will ensure your private processed documents are stored securely and compliant. Personalized Approach: Every business is different and has unique needs and faces different challenges; that’s why a customized solution is necessary for success. A “document process outsourcing” provider will work with you to identify pain points and recommend the best approach to help your business. Increase Efficiency: Unfortunately, we’ve all been there, stuck filing, searching, scanning documents, and shredding papers. These tasks are not conducive to productivity and can eat up valuable time. Outsourcing document processing can free up your staff and give them the time they need to focus on more pressing issues, while also having instant access to essential documents. Save Space and Storage: Allowing a dedicated team to handle your document storage and management means you’ll have more space. Whether you need a cloud-based solution or physical storage, your document management partner will take your documents off of your hands. Access to Expert Guidance: Document management companies can give your organization access to expertise and the latest technology, both of which can enhance your business. Never lose time on hiring and training new staff, or developing software; let your process outsourcing partner handle that for a more time and cost-effective approach. These five benefits just begin to scratch the surface of all of the benefits a document process outsourcing partner can offer your company. If you’re looking to lower costs, increase efficiency, and focus on more critical aspects of your business, consider outsourcing.
Fun at Work
At Tru29, we always believed that the workplace should not be very serious and dull. And yes there are a bunch of employee engagement activities every now and then but there are still times that you need to just let people do their thing like billiards, singing. etc. 😉 😉 Of course, these were done during off-hours, spare time, and breaks. One of these “own stuff” is TikTok. Let’s see these Tru29’ers that became TikTokers! Check out these T29 TikTokers via this link – https://bit.ly/3er2Prb
CocoLife and Tru29 Partnership
In pursuit of providing the best HealthCare benefits to all tru29er’s, Tru29 is proud to announce a partnership being forged with CocoLife Healthcare. CocoLife Healthcare was established in 1997 to complete Cocolife’s array of risk protection services. As the demands of the market evolved, a card-based service was introduced in 1999 in addition to its reimbursement type of health insurance. It is the first healthcare program provider certified by ISO 9001:2008 and regulated by the Insurance Commission. With its vast network of accredited hospitals, physicians, clinics, etc. coupled with its quality service, every tru29’er is assured of good quality healthcare benefits!
Fintech is currently one of the major growth areas for call centers in the Philippines
Fintech is currently one of the major growth areas for call centers in the Philippines. The model of many fintech operators is lean; the focus is on the technology and offering their customers finessed front-end applications that cater to most of their needs. However, wherever there are customers, there is always the possibility they will need support. And this is where contact centers in the Philippines are providing the infrastructure that allows fintech companies to grow. Outsourcing providers in the Philippines have a long history of providing world-class and ultra-secure services for the traditional finance sector. This experience combines with the country’s BPO industry’s ability to scale rapidly while providing the highest possible quality of service, positioning it as the leading destination for fintech clients who need cost-efficient solutions to manage their new customers. With agents who often speak English without a discernible accent, around-the-clock omnichannel contact centers in the Philippines can compensate for fintech that doesn’t have a Main Street presence. Outsourcing their customer support in this way allows them to provide a high level of service while they benefit from lower labor costs and not having to fund expensive in-house operations. For many, the attraction of the new challenges in the financial sector is convenience. Instead of having to handle transactions during business hours in a branch or office that might not be conveniently located, new and innovative banks allow customers to communicate in a way and at a time that suits them. Agents in the Philippines answer phone calls, respond to emails, chats, or social media inquiries whether these were sent from websites or apps, offering the customer timely and personal service. Premier call centers in the Philippines have invested heavily in AI and other various related technologies. This frequently acts as an assistant to the human agents, helping to direct and route customer contacts. A bot can gather relevant information during a phone call and direct the customer straight to the appropriate agent, saving time for the customer and maximizing the use of agent time. AI can even scan a customer’s email for keywords and give the live agent a head start on a resolution. Highly specialized contact centers in the Philippines such as TRU29 in Manila also provide a range of other services for fintech. Bringing years of experience from the traditional finance sector, they can offer expertise in areas like manual identity verification, dispute resolution, and chargeback, fraud mitigation, and investigation. The trend towards digital has been accelerating. Now that everyone has a smartphone with a fast connection and huge computing power in their pocket, they are less patient with aspects of their life that cannot match that speed. Fintech has been a key beneficiary of that trend—when someone can download an app, autocomplete an application, and snap a few pictures of their ID, why would they stand in line at a bank to open an account? Perhaps the biggest advantage that call centers in the Philippines can offer fintech is their ability to scale to meet this new and growing demand. With over 1.2 million Filipinos working in the industry and state-supported schemes to train more, this sector is well-placed to respond to new demand. Fintech has been developing for several years, and rapid growth in the sector is inevitable as consumer demands change. The BPO industry in the Philippines is a natural outsourcing destination for fintech companies, offering a viable way to match increasing demand while keeping costs low and customer satisfaction rates high.
