Welcome to Tru29

Are you tired of seeing numerous websites that displays pre-designed outsourcing services that doesn't meet your business needs? This is exactly what Tru29 is all about.

Conceptualized way back in 2008. Tru29 designs Outsourcing Solutions that truly suits your business needs rather than the other way around.
Tru29
#True Outsourcing # True Partnership
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Countries Served
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Calls Handled Through the Years
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Clients Feedback
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Our Vision & Mission

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Our Vision

To create a partnership that truly benefits the business and contribute to its' growth.

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Our Mission

To create outsourcing solutions that is designed to truly suit one's business needs.​

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How do we design solutions?

Gather & Identification

We take time to sit down and truly understand your business needs to identify how outsourcing can be efficiently applied.

Design a Solution That fits

We work with you to design a solution that truly fits your needs based on what we have gathered and identified together.

Launch & Implementation

We launch and implement the solution we designed together with a set of KPI's to gauge how we're tracking.

Continuous Improvement

We never believed in the word "perfect". After launching, we continually strive to identify areas of improvement together.

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FAQ

Our business is built on the vision of creating true partnership and growing together. If your business needs only 1 agent, then we will do such.

We can always increase staffing as we grow your business together.

Yes. We have 3 operation centers / sites located in strategic areas to ensure we have redundancy. 

Yes of course. We can definitely have the agent reporting to you directly. Not a problem at all.  

This depends on a lot of factor such as billing model, volume of work, number of staff needed, scope of work to be outsourced, etc. 

What we can guarantee is that we can definitely tailor suit something that is mutually beneficial in regards to cost.

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Some more fun facts

24 Hours Operational Capability
100%
Average Attrition rate
4%
Customer Feedback about call center services
96%
Operational even on Pandemic
100%
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some of our awesome clients & partners