Front Office Outsourcing Solutions
What is Front Office?
Front office is the part of an organization that deals directly with the end-customers whether it’s a general customer support, customer service, technical support, helpdesk, survey, collections, etc. It can be in a form of a phone call, email, chat or even social media post responses.
This part of your organization actually has a great impact on how you maintain your customers happy as a bad experience will lead to a huge dent on your brand. As such, expertise gained from years of experience in this field is a must for anyone that you entrust your customers with.
TRU29'S Front Office Solution
Front Office or any part of your business operations that requires constant end-customer-facing tasks is an essential part of your business whether its customer service, technical support via chat, email, or phone.
Every customer interaction has a huge impact on your customers experience. With TRU29‘s extensive experience in this field specially gained through years of service to various businesses ranging from SME-sized to Fortune 500 companies across the globe, you are assured of the expertise needed to ensure a great customer experience.
Benefits of outsourcing your front office business processes
Below are some of the potential benefits when you team up with other companies or an external body to boost the efficiency of your business’ helpdesk services.
1.) Focus on your core business functions
2.) Capability for a 24/7 customer support
3.) Access to the latest in contact center technology
4.) Access to expertise
5.) Cost efficiency without sacrificing customer satisfaction
Some examples of front office business processes
We would love to hear from you
We’re more than glad to sit down and truly understand your business needs. Contact our Business Development Team now.
email: sales@tru29.com | phone: +63 2 5322 2429
