Customer service outsourcing is outsourcing to a third party or service provider. Find out if it suits you. What is Customer Service Outsourcing? Customer service outsourcing is the act of outsourcing some aspect of your customer service operations to a third-party vendor or service provider. A business process outsourcer (BPO) contact center is a team […]
BPO workers now part of A4 Priority List under the Philippine Covid Vaccine Program
The country’s coronavirus task force on Friday approved the recommendation to include the business process outsourcing (BPO) sector in the A4 priority group for the government’s COVID-19 vaccine deployment plan, the trade department said. The Inter-Agency Task Force on Emerging Infectious Diseases (IATF-EID) approved the endorsement of the Department of Trade and Industry, Trade Secretary […]
CocoLife and Tru29 Partnership
In pursuit of providing the best HealthCare benefits to all tru29er’s, Tru29 is proud to announce a partnership being forged with CocoLife Healthcare. CocoLife Healthcare was established in 1997 to complete Cocolife’s array of risk protection services. As the demands of the market evolved, a card-based service was introduced in 1999 in addition to its […]
Postpandemic Outsourcing Trends for CEOs
The COVID-19 pandemic has changed many priorities and created a new reality in its wake, but it hasn’t altered the need to deploy smart outsourcing strategies. If anything, the past 12 months have underscored how critical it is for companies to effectively manage IT, service providers—those that offer digital capabilities and business process services—in order […]
Tru29 is now a proud Member of Contact Center World
Tru29’s Management is proud to announce its official membership in Contact Center World – The Global Association for Contact Center and Customer Engagement Best Practices. Membership in Contact Center World is just one of Tru29’s endeavors to continually seek areas of improvement to better serve its client, its employees, and its community.