The answering service industry isn’t new by any means, but it’s only recently that the industry experienced a surge in popularity. This is due to many factors, but the biggest element was when companies realized customers always prefer talking to actual people when contacting their...
The Information Technology and Business Process Outsourcing (IT-BPO) industry in the Philippines is expected to grow further to $29.1 billion by year-end. According to the Department of Trade and Industry (DTI) Secretary Alfredo Pascual, the sector’s potential “is even greater now” due to the heightened use of digitalization and online services...
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