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What is Global Outsourcing? Global outsourcing refers to the practice of contracting out business functions and processes to third-party providers...
What is Employee Engagement? Employee engagement refers to the emotional and psychological commitment that employees have towards their organization and...
Defining Branding: What It Is and What It Isn’t Branding refers to the comprehensive process of establishing a unique presence...
What is Call Handling? Call handling refers to the systematic process of managing telephone communications, which involves a series of...
Understanding Call Flow Call flow is a critical concept in telecommunications and customer service, denoting the systematic sequence through which...
Kasaysayan ng Proclamation No. 933, S. 2014 Ang Proclamation No. 933, S. 2014, ay isang mahalagang dokumento na naglahad ng...
What is First Call Resolution? First Call Resolution (FCR) is a critical metric in customer service that measures the ability...
What is Average Handling Time (AHT)? Average Handling Time (AHT) is a crucial metric in customer service, especially within call...
What are KPIs? Key Performance Indicators (KPIs) are essential quantifiable measures that organizations employ to evaluate their performance over specific...
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