The Philippines’ $26 billion outsourcing industry expects to continue growing despite the risks brought by the coronavirus pandemic but sees a three-year government support plan as key to boosting its competitiveness. The industry has shown a “tremendous resilience,” Rey Untal, head of the Philippine Association of outsourcing companies, said in an interview in Manila. “We […]
6 Reasons why Instagram blocks you and what to do if this happens
Imagine the following scenario. You created a business account on Instagram and kept investing a lot of time and money into your page development. After a while, you are beyond happiness: your page already has interesting and stylish content, a certain number of followers, and unique connections with popular bloggers. But happiness doesn’t last long. One […]
80/20 rule applies to all social media
Plenty of people may not be aware of it OR is aware but just not sure how to achieve it. As you will have heard, there’s going to be the Facebook algorithm changes to battle with soon, making business posts reach harder, and perhaps Instagram will follow. However if you are putting excellent content on […]
Is outsourcing social media management worth it???
Nearly 97% of all Fortune 500 companies use at least one social media network, such as Linkedin, Facebook, Twitter, orYouTube, in order to establish a good communication line with stakeholders and advocates. Moreover, McKinsey & Company reports that over 70 percent of companies surveyed are trying out social customer care as a way to further connect with and […]
How to Outsource Customer Service Effectively
Looking to outsource the customer service department? You are not alone. Almost 54% of all companies utilize third-party support teams to connect with customers. Want to know an interesting fact? The outsourced customer care services industry is set to become a $110 billion industry by 2024! And it’s no surprise. Outsourcing tasks is an appealing idea. It can save […]
How to Decide Important Points While Outsourcing Image Annotation?
Things to consider when outsourcing image annotation Outsourcing image annotation services is one of the most crucial tasks for AI companies that seeks training to develop the models. Actually, machine learning training data is a kind of fuel works for algorithms to learn from various patterns and predict in the same way. And you need […]
Tru29 is now a proud Member of Contact Center World
Tru29’s Management is proud to announce its official membership in Contact Center World – The Global Association for Contact Center and Customer Engagement Best Practices. Membership in Contact Center World is just one of Tru29’s endeavors to continually seek areas of improvement to better serve its client, its employees, and its community.
Why Businesses Should Outsource During or After The Covid19 Pandemic?
The COVID-19 pandemic has impacted every industry in the world and has incurred many operational and financial challenges. Companies are now looking for ways to deal with the challenges while addressing the needs of their customers, clients, or employees. The majority of businesses have also taken the step of cutting down their IT costs in any possible […]
Challenges of working from home
Working remotely comes with its own set of unique challenges you won’t find in a traditional office space. Whether voluntary or involuntary – if you’re one of the millions who are quarantined or self-isolating due to the recent virus outbreak – you need to know what you’re in for so you can prepare. Remote work […]
Businesses focus on outsourcing as a Covid-19 survival strategy
Research from Opinium and LiveArea suggests 28% of businesses are looking to outsourcing as a Covid-19 survival strategy. In an attempt to develop greater business agility and resilience, companies are increasingly looking to reduce the Covid-19 risk through outsourcing. Almost a third (28%) of UK companies are looking to outsource at least one business area […]