TRU29 Solutions Inc. Shares their Clutch 2021 Year in Review If you are looking for a company that knows outsourcing services, then you are in the right place! Founded in 2015, TRU29 Solutions Inc. has been one of the best business partners that offer a myriad of outsourcing solutions and services. From call center support, lead generation, technical support, helpdesk, etc., our team is ready to help you! On the other hand, today our team wants to reminisce our strong year with Clutch! For those that don’t know, Clutch is an established platform in the heart of Washington, DC, committed to helping small, mid-market, and enterprise businesses identify and connect with the service providers they need to achieve their goals. Before we proceed any further, we would also like to iterate that this is our first ever year with Clutch! Our debut review from their platform was published last September and we are proud to achieve such an incredible milestone before the year ends. Going back to the year in review, our team was able to record 2 total reviews from our very first year with Clutch. We are happy about this award and you can expect us to improve these numbers this 2022. Our team is also very proud of our overall average review rating which is at a perfect 5.0 stars. This is such an incredible feat and it also reflects on the quality of our services and our team! Are you interested in learning more about us and the services we provide? Get in touch with us!
Facebook, Instagram, WhatsApp hit by global outage
Facebook, Instagram, and WhatsApp went offline for users across the globe, the social media giant said on Monday, as it worked on restoring its services. Reuters could not immediately confirm the issue affecting the services, but the error message on the webpage of Facebook Inc (FB.O) suggested a problem with Domain Name System (DNS). DNS allows web addresses to take users to their destinations. A similar outage at cloud company Akamai Technologies Inc (AKAM.O) took down multiple websites in July. read more Security experts tracking the situation said the outage could have been triggered by a configuration error, which could be the result of an internal mistake, though sabotage by an insider would be theoretically possible. An outside hack was viewed as less likely. A massive denial-of-service attack that could overwhelm one of the world’s most popular sites, on the other hand, would require either coordination among powerful criminal groups or a very innovative technique. Facebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or how many were affected by the outage. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience,” Facebook said. Shares of Facebook, which has nearly 2 billion daily active users, fell 5.5% in afternoon trading on Monday, inching towards its worst day in nearly a year. Downdetector – which only tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform – showed there were more than 50,000 incidents of people reporting issues with Facebook and Instagram. The outage might be affecting a larger number of users. Meanwhile, the social-media giant’s instant messaging platform WhatsApp was also down for over 35,000 users, while Messenger was down for nearly 9,800 users. Facebook has experienced similar widespread outages with its suite of apps this year in March and July. read more Several users using their Facebook credentials to log in to third-party apps such as Pokemon Go and Match Masters were also facing issues. “If your game isn’t running as usual please note that there’s been an issue with Facebook login servers and the moment this gets fixed all will be back to normal,” puzzle game app Match Masters said on its Twitter account. The outage, which hit the social media giant’s platforms minutes before noon, comes a day after a Facebook whistleblower accused the firm of repeatedly prioritizing profit over clamping down on hate speech and misinformation, and said her lawyers have filed at least eight complaints with the U.S. Securities and Exchange Commission. read more The complaint has led to two members of the European parliament calling for an investigation into the allegations. read more Reporting by Eva Mathews and Subrat Patnaik in Bengaluru, Additional reporting by Tiyashi Datta, Nivedita Balu in Bengaluru, and Joseph Menn in San Francisco; Editing by Uttaresh.V, Shailesh Kuber and Anil D’Silva. Source/Credit: Reuters
TRU29 Solutions Inc. Scores Award for Top B2B Company in the Philippines
As the world continues adjusting to changing times due to the COVID-19 pandemic, the entire B2B landscape has shifted. It is predicted that the global outsourcing market will be worth over $397 billion by 2025. As the outsourcing industry continues to grow within the B2B space, companies like ours are seeing an increase in opportunities and recognition. Since 2015, our team at Tru29 Solutions Inc. has been supporting businesses with their outsourcing needs. Because of this, we’ve been recognized as one of the 2021 leaders in the Filipino B2B market by Clutch. Clutch is a B2B review and rating platform that provides detailed research and verified content to help buyers connect with vendors all over the world. As a well-respected partner in the space, receiving the award as a top B2B company in the Philippines is an honor. “We’re proud to be considered one of the top performers in the B2B marketplace, and we’re looking forward to helping more clients as the year comes to a close.” -CEO, Tru29 Solutions Inc. Take a look at some of the great feedback left by our clients on Clutch: “They were honest and trustworthy…..” – Managing Director, Marketing & Advertising Agency “We are very satisfied with every area we take services from them.” – Data Analyst, Payment Gateway Company Clients like these are the reason why we’re award winners for 2021! We’d like to thank each one of them for trusting in our abilities to deliver the best support for your company. We’re even more excited about what the future holds for our business. If your business is looking for a trusted outsourcing partner, don’t hesitate to contact us today!
TRU29 included in Clutch TOP B2B Companies in Philippines for 2021
Washington, DC – September 28, 2021 – B2B market research authority Clutch released its list of the best B2B service providers in the Philippines for 2021 today. The companies showcased here represent the very best in their respective fields. These Leaders Award winners displayed excellence in SEO, custom software development, BPO, branding, and more. The Philippines economy is starting to bounce back after five quarters of decline due to the COVID-19 pandemic. In the second quarter of 2021, the country’s GDP rose 11.8%, its fastest year-on-year growth in more than three decades. Clutch follows a rigorous review process to determine which companies will be included in their list. They evaluate a firm’s past achievements, brand reputation, and verified client reviews, among many others, to establish industry expertise and ability to deliver. “The whole Clutch team is proud to feature the leading B2B providers in the Philippines,” said Clutch Development Manager Jeremy Fishman. “The 45 companies in this list have displayed unparalleled industry expertise, and they are proven to go above and beyond to exceed expectations. Despite these trying times, they remain to be an asset to the global B2B community.” TRU29 placed 32nd overall and is a testament to its continuous effort to provide a true outsourcing partnership to various businesses worldwide. Check out the leaders below: Results are a snapshot of Clutch’s Leaders Matrices on September 3, 2021. Rankings are dynamic, and this report may not reflect the rankings currently listed on Clutch’s website. About Clutch Clutch is the leading ratings and reviews platform for IT, marketing, and business service providers. Each month, over half a million buyers and sellers of services use the Clutch platform, and the user base is growing over 50% a year. Clutch has been recognized by Inc. Magazine as one of the 500 fastest-growing companies in the U.S. and has been listed as a top 50 startup by LinkedIn. Contact Anna Peck awards@clutch.co credit: https://bit.ly/3kRrAQQ
A Shopee seller’s customer service
The e-commerce industry in the Southeast Asian region is becoming increasingly popular. Shopee, as one of the leading e-commerce platforms in this region, is becoming a preferred choice for most e-commerce sellers especially It covers seven major markets which include Malaysia, Thailand, Taiwan, Indonesia, Vietnam, and the Philippines. As a cross-border e-commerce seller on Shopee, customer service and marketing are important aspects of the seller’s operations to make it successful. The “seller chat” in Shopee’s seller platform is an essential communication tool for efficient customer service. The related response rate is one of the critical indicators for a Shopee store’s assessment as well. After becoming the Shopee Preferred Seller, not only the products will have greater exposure, but also be able to raise their product ranking that eventually generates leads and sales. When opening a new shop on Shopee, the chat response rate is set to 57% by default. After five chats, the response rate will be re-calculated genuinely and automatically. Due to the weighted calculation and smoothing processing used by Shopee, the maximum response rate is set at 95% even if the shops have replied to all messages. The chat response rate algorithm is used to assess the frequency for sellers to respond to buyers in chat, including answering questions, accepting or rejecting bids. Answering all messages, including bids and stickers, within 12 hours can improve the overall response rate. Otherwise, no replies or replying after 12 hours will be regarded as a delayed reply that will degrade the response rate! If the vacation mode is adapted, all messages received will not be counted in the algorithm. The figure below indicates the seller chat’s responsiveness assessment index needed to become the Shopee Preferred Seller When shopping in the brick and mortar stores, customers can easily engage in face-to-face conversations with salespersons or store managers. However, under the cross-border e-commerce virtual shopping environment, excellent communication strategies should be adopted to execute valuable and efficient interactions with customers. Effective customer service and communication are increasingly important in cross-border e-commerce platforms like Shopee. As a global customer service provider with advanced technology, TRU29 shares the following customer service solutions specially designed for Shopee and other e-commerce sellers: 1. Emphasis on Customer Experience It’s a must that every Shopee Seller needs to provide customer service for buyers. The customer service teams need to equip with the proper communication skills and experience in providing a good customer experience. Therefore, to achieve the most trustworthy communication and to provide the most reliable customer experience, it’s imperative to ensure you set up a customer service team/staff that is well-versed and experienced. The choice of entrusting your call center services to knowledgeable experts leaves customers with positive impressions of your company. They feel more valued. An outsourcing company can improve your response time in a matter of minutes and decrease call abandonment. TRU29 is a renowned leader in equipping businesses with outsourced agents effectively that handle peak call volume and pave the way for exceeding customer expectations. Just imagine the sheer number of potential leads and queries you can entertain in one shift. Wouldn’t that help you elevate your business and establish better authority in terms of acknowledging and entertaining individual issues that affect customer experience? 2. Flexibility & Scalability In-house call centers are at the mercy of periods of low volumes when agents are idle. Outsourced call centers can plan for call volume peaks and valleys, scheduling staff to work more efficiently, reducing cost per call. Outsourced call centers have the size and staff to ramp up quickly for seasonal activity or campaigns. 3. Focus on your core business As a Shopee seller (or any other eCommerce platform), attending to tedious day-to-day management of the customer service may take your focus off on growing your business. TRU29 can assist you with your customer’s daily needs and allows you to spend your valuable time on what you do best! 4. Access to the latest technologies BPO companies for call centers give businesses the opportunity to use the latest technology without the latter having to shoulder the added cost. Your chosen provider will provide the needed equipment to help improve your business operations. This is a great way to use technology more effectively and stay ahead of end-user demands 5. Cost Efficiency According to data, businesses save up to 50% through outsourcing. From diminishing operating costs associated with staffing to helping small businesses manage agents more effectively to offering more efficient yet budget-friendly alternatives to user support software, equipment, and infrastructure, the success of several outsource service providers is not surprising. There is also a drastic shift in the work setup for most businesses, following the global health emergency caused by the pandemic. If you have a solid partner who can expand the breadth of what your assistance can do for your target market, then you can easily leverage your operation’s stability amid potential risks and setbacks during the so-called ‘new normal. With TRU29, whether you just need a part-time staff or hundreds, you need not worry! 6. Improve Efficiency and Productivity Do you feel as though your services are lacking in some areas? A call center outsources partnership helps your business hire highly trained employees, which allows your repetitive tasks to get maximum value from internal operations and focus on customer service activities. This work setup will result in higher work efficiency and productivity for both your business and your agents. In the next few years, with the rise of the ASEAN economy, Shopee is expected to become an irresistible cross-border e-commerce platform. Shopee sellers, coming from different countries around the world, aim to stand out from the millions of sellers. They need to start paying serious attention to operate professional and interactive customer services with the help of professional methods and resources. We look forward to sellers from all over the world with a vision of sustainable development and operations on Shopee!
NCR moves back to ECQ classification effective August 6th
President Rodrigo Roa Duterte approved the recommendation of the Inter-Agency Task Force (IATF) to place the National Capital Region (NCR) under General Community Quarantine (GCQ) subject to heightened restrictions from July 30, 2021, to August 5, 2021. Beginning August 6, 2021, the classification of the NCR shall be escalated to Enhanced Community Quarantine (ECQ) until August 20, 2021. The heightened restrictions for NCR are more stringent compared to the GCQ with heightened restrictions of other areas. In NCR, indoor dine-in services and al fresco dining are prohibited. Only take-out and delivery are allowed. For people working in these establishments, operations are allowed to continue and finish within the day. On the other hand, personal care services, such as beauty salons, beauty parlors, barbershops, and nail spas may operate up to 30% off the venue or seating capacity. Indoor sports courts and venues and indoor tourist attractions and specialized markets of the Department of Tourism (DOT) may not operate. Outdoor tourist attractions, as may be defined by the DOT, shall remain to be allowed at 30% venue capacity. Only Authorized Persons Outside their Residences shall be allowed to travel into and out of the NCR Plus Area, which includes Cavite, Bulacan, Laguna, and Rizal. Only virtual religious gatherings shall be allowed. Gatherings for necrological services, wakes, inurnment, and funerals for those who died of causes other than COVID-19 shall be allowed, provided they are limited to immediate family members. Other provisions of the Omnibus Guidelines on the Implementation of the Community Quarantine in the Philippines, as amended, not affected by the above restrictions shall continue to take effect, including those on the operation of public transportation. The use of active transportation shall likewise be promoted. Meanwhile, Gingoog City, Iloilo City, Iloilo Province, and Cagayan de Oro City shall remain under ECQ starting August 1 until August 7, 2021. Cebu City and Cebu Province have been added to areas under Modified Enhanced Community Quarantine (MECQ) starting August 1 until August 15, 2021, subject to further appeals by their local government units. For Luzon, Ilocos Norte, and Bataan; and for the Visayas, Mandaue City and Lapu-Lapu City are under MECQ from August 1 until August 15, 2021. Placed under GCQ with heightened restrictions from August 1 to August 15, 2021, are Ilocos Sur; Cagayan; Bulacan, Cavite, Rizal, Laguna and Lucena City in Region 4-A and Naga City for Luzon; Antique, Aklan, Bacolod City, and Capiz in Region 6 and Negros Oriental for the Visayas; Zamboanga del Sur; Misamis Oriental; Davao City, Davao del Norte, Davao Occidental, and Davao de Oro in Region 11 and Butuan City for Mindanao. On the other hand, Baguio City and Apayao in the Cordillera Administrative Region; Santiago City, Quirino, Isabela and Nueva Vizcaya in Region 2; Batangas and Quezon in Region 4-A and Puerto Princesa for Luzon; Guimaras and Negros Occidental in Region 6; Zamboanga Sibugay, Zamboanga City and Zamboanga del Norte in Region 9; Davao Oriental and Davao del Sur in Region 11; General Santos City, Sultan Kudarat, Sarangani, North Cotabato and South Cotabato in Region 12; Agusan del Norte, Agusan del Sur, Surigao del Norte, Surigao del Sur and Dinagat Islands in CARAGA and Cotabato City in the Bangsamoro Autonomous Region in Muslim Mindanao are placed under GCQ from August 1 to August 31, 2021. All other areas are placed under Modified General Community Quarantine (MGCQ) classification from August 1 to August 31, 2021. source/credits: PCOO – https://pcoo.gov.ph/news_releases/metro-manila-escalated-to-ecq-starting-august-6/
NCR to remain on GCQ
Metro Manila and its four adjacent provinces also known as the National Capital Region (NCR) Plus will remain under the “general community quarantine (GCQ) with heightened restrictions” classification from Aug. 1 to 15 and Iloilo province and three cities outside Luzon will still be under enhanced community quarantine (ECQ) until Aug. 7, presidential spokesperson Harry Roque announced early Thursday morning. According to him, President Rodrigo Duterte approved the quarantine classifications recommended by the Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) for August. Iloilo province, Iloilo City, Cagayan de Oro City, and Gingoog — all of which have been under ECQ, the strictest classification, since July 16 — will retain their status until Aug. 7. Meanwhile, the following areas will be placed under a looser modified ECQ (MECQ) from Aug. 1 to 15: Ilocos Norte Bataan Lapu-Lapu City Mandaue City Metro Manila, also known as the NCR, will retain its GCQ with heightened restrictions status while Laguna, Cavite, Bulacan, and Rizal will be upgraded to the same status. Other areas under GCQ with heightened restrictions are: Ilocos Sur Cagayan Lucena City Naga City Antique Aklan Bacolod City Capiz Negros Oriental Zamboanga del Sur Misamis Oriental Davao City Davao del Norte Davao de Oro Davao Occidental Butuan City The following areas will be under GCQ for the whole of August: Baguio City Apayao Santiago City Isabela Nueva Vizcaya Quirino Quezon Batangas Puerto Princesa Guimaras Negros Occidental Zamboanga Sibugay Zamboanga City Zamboanga del Norte Davao Oriental Davao del Sur General Santos City Sultan Kudarat Sarangani North Cotabato South Cotabato Agusan del Norte Surigao del Norte Agusan del Sur Dinagat Islands Surigao del Sur Cotabato City Roque said all other areas not mentioned would be placed under the most permissive modified GCQ from Aug. 1 to 31. He added that the quarantine classifications would still be subject to the appeals of local government units. Metro Manila mayors have been seeking a stricter quarantine classification in light of the looming spread of the highly contagious COVID-19 variant, Metropolitan Manila Development Authority (MMDA) Benhur Abalos said Wednesday. He added local chief executives expressed readiness if ever Metro Manila would be placed under the most restrictive ECQ, provided that the national government would have funds for financial aid. With the National Capital Region maintaining its GCQ status, various businesses that has been allowed to open shall remain unaffected and business continues as usual. Source/Credits: https://newsinfo.inquirer.net/1466143/ncr-plus-to-be-under-gcq-with-heightened-restrictions-starting-aug-1-15-iloilo-province-retain-ecq-status-until-aug-7#ixzz721qfqlkz
Philippines got its first Olympic Gold after 97 years!
The Philippines got its first Olympic gold from the time it started participating in the games back in 1924 with the Filipino weightlifter Hidilyn Diaz earning the nation’s first-ever gold medal, ending the Philippines’ 97-year gold-less streak. Tokyo 2020 Olympics – Weightlifting – Women’s 55kg – Group A – Tokyo International Forum, Tokyo, Japan – July 26, 2021. Hidilyn Diaz of the Philippines celebrates after a lift. source/credits: Reuters/Edgard Garrido The feat not only garnered praise from the Philippines president but also 33 million pesos (roughly $660,000), a house, and more from the government, according to Bloomberg. Diaz dominated the women’s weightlifting 121 pounds at the Tokyo Olympics on Monday. She finished by lifting an Olympic record of 280 pounds. After the Olympics, Diaz will be enjoying a new house and a luxury condo gifted by a local billionaire. The house and lot is in Tagaytay courtesy of Philippine Olympic president Abraham Tolentino, and the $280,000 condo is in Eastwood City courtesy of Chinese Filipino billionaire Andrew Lim Tan, according to a press release. Thank you Hidilyn! – TRU29
Private Employers in the Philippines Commitment to Produce a Million New Jobs by December
Even as the nationwide COVID-19 inoculation ramps up, the Philippines is only likely to achieve herd immunity by 2023 due to the country’s relatively slow vaccination pace, said UK-based think tank Pantheon Macroeconomics. As of June 21, vaccine czar Carlito Galvez Jr. said the Philippines has administered eight million doses of the COVID-19 vaccine – translating to 1.9% of the population now fully vaccinated. It’s a long way from the earlier projection of inoculating 70 million people by the end of the year. However, this week, the Philippines signed a supply agreement of 40 million doses of the Pfizer-BioNTech COVID-19 vaccine – its biggest vaccine procurement to date. The country has now secured the delivery of 113 million doses overall, and Pfizer deliveries are expected to begin in late September. Despite the slow progress, economic pundits are expecting the economy to be fully reopened and back to strength soon. Finance Secretary Carlos Dominguez III admits that the Philippines “may be behind” other neighboring economies. However, he said, “the country’s recovery will be stronger on the back of its sound economic fundamentals.” Private employers have collectively pledged to create one million jobs over the next six months – focusing on the outsourcing, electronics, construction, and tourism industries.
Another Partnership Blooms – Geely Philippines and TRU29
The automotive industry in the Philippines has always been privy and chose to do most of its business processes in-house. Nowadays with a lot of advancements in technology and years of successful outsourcing experience from other big businesses, the automotive industry has started to explore outsourcing as part of its business strategy. A primary consideration of utilizing outsourcing as a key factor of an automotive company’s business strategy is the value it brings which allows the automotive firm to focus on its core business – that is to create better automotive units and sell more. This is what Geely Philippines has just realized and has taken the step forward to leverage on outsourcing. With more than half a year of bidding processes, proposals, vendor selection, fine-tuning service levels, and how operations will be running… finally Geely Philippines has finalized an agreement with TRU29 Solutions Inc. to be its outsourcing partner moving forward. Being the first Automotive Firm in the Philippines that has embraced outsourcing, Geely Philippines has once again broken another record in the local automotive industry! Geely Auto should look to global trends but our cars should also have a hint of where the company originates from. Geely Philippines has made a celebrated come back into the country through Sojitz G Auto Philippines (SGAP). Along with its comeback comes a product line, which is solely populated by the Geely Coolray subcompact crossover for now. One of China’s most successful automotive firms, Geely has been around since 1986. But back then, Geely was a refrigerator maker. Founded by Mr. Li Shufu, with financial help from his father, he forged Geely into its current status as a manufacturer of quality and inexpensive cars, targeted to the Chinese masses. As a politically independent automotive manufacturing privateer, Geely remained as the only automotive firm in China that has no ties with the country’s state government, allowing it to grow more rapidly on a global scale. The ‘90s saw its success as a motorcycle and small van manufacturer, and in 1998, it was finally granted approval by the state government to manufacture and develop a competitive line of automobiles. Global expansion was its next mission, and sure enough, after making ties with Volvo in Europe, its closest Asian neighbor was one of its first destinations. In the Philippines, Geely entered in 2011 when Geely automobiles were distributed and almost instantaneously managed to gain a stable stepping stone into the highly competitive Philippine automotive industry. The company left the shores midway through the decade, unfortunately, but now has returned under new distributorship and more premium automakers under its belt. Geely Philippines, under Sojitz G Auto Philippines (SGAP), currently has the 3 New Car Models in the Phillippines with one of them being cited as the Number 1 Cross Over SUV in the local market. Check out these 3 car models below: 3 Geely New Car Models in the Philippines Geely Coolray Geely Azkarra Geely Okavango Sojitz G Auto Philippines is the new member of the growing family of the Sojitz Corporation which has been active in the Philippine Auto Industry since the 1960s. The company commands local distributorships such as Fuso Trucks under Sojitz Fuso Philippines Corporation and a number of distributorships worldwide.
