Washington, DC – September 28, 2021 – B2B market research authority Clutch released its list of the best B2B service providers in the Philippines for 2021 today. The companies showcased here represent the very best in their respective fields. These Leaders Award winners displayed excellence in SEO, custom software development, BPO, branding, and more. The Philippines economy is starting to bounce back after five quarters of decline due to the COVID-19 pandemic. In the second quarter of 2021, the country’s GDP rose 11.8%, its fastest year-on-year growth in more than three decades. Clutch follows a rigorous review process to determine which companies will be included in their list. They evaluate a firm’s past achievements, brand reputation, and verified client reviews, among many others, to establish industry expertise and ability to deliver. “The whole Clutch team is proud to feature the leading B2B providers in the Philippines,” said Clutch Development Manager Jeremy Fishman. “The 45 companies in this list have displayed unparalleled industry expertise, and they are proven to go above and beyond to exceed expectations. Despite these trying times, they remain to be an asset to the global B2B community.” TRU29 placed 32nd overall and is a testament to its continuous effort to provide a true outsourcing partnership to various businesses worldwide. Check out the leaders below: Results are a snapshot of Clutch’s Leaders Matrices on September 3, 2021. Rankings are dynamic, and this report may not reflect the rankings currently listed on Clutch’s website. About Clutch Clutch is the leading ratings and reviews platform for IT, marketing, and business service providers. Each month, over half a million buyers and sellers of services use the Clutch platform, and the user base is growing over 50% a year. Clutch has been recognized by Inc. Magazine as one of the 500 fastest-growing companies in the U.S. and has been listed as a top 50 startup by LinkedIn. Contact Anna Peck awards@clutch.co credit: https://bit.ly/3kRrAQQ
A Shopee seller’s customer service
The e-commerce industry in the Southeast Asian region is becoming increasingly popular. Shopee, as one of the leading e-commerce platforms in this region, is becoming a preferred choice for most e-commerce sellers especially It covers seven major markets which include Malaysia, Thailand, Taiwan, Indonesia, Vietnam, and the Philippines. As a cross-border e-commerce seller on Shopee, customer service and marketing are important aspects of the seller’s operations to make it successful. The “seller chat” in Shopee’s seller platform is an essential communication tool for efficient customer service. The related response rate is one of the critical indicators for a Shopee store’s assessment as well. After becoming the Shopee Preferred Seller, not only the products will have greater exposure, but also be able to raise their product ranking that eventually generates leads and sales. When opening a new shop on Shopee, the chat response rate is set to 57% by default. After five chats, the response rate will be re-calculated genuinely and automatically. Due to the weighted calculation and smoothing processing used by Shopee, the maximum response rate is set at 95% even if the shops have replied to all messages. The chat response rate algorithm is used to assess the frequency for sellers to respond to buyers in chat, including answering questions, accepting or rejecting bids. Answering all messages, including bids and stickers, within 12 hours can improve the overall response rate. Otherwise, no replies or replying after 12 hours will be regarded as a delayed reply that will degrade the response rate! If the vacation mode is adapted, all messages received will not be counted in the algorithm. The figure below indicates the seller chat’s responsiveness assessment index needed to become the Shopee Preferred Seller When shopping in the brick and mortar stores, customers can easily engage in face-to-face conversations with salespersons or store managers. However, under the cross-border e-commerce virtual shopping environment, excellent communication strategies should be adopted to execute valuable and efficient interactions with customers. Effective customer service and communication are increasingly important in cross-border e-commerce platforms like Shopee. As a global customer service provider with advanced technology, TRU29 shares the following customer service solutions specially designed for Shopee and other e-commerce sellers: 1. Emphasis on Customer Experience It’s a must that every Shopee Seller needs to provide customer service for buyers. The customer service teams need to equip with the proper communication skills and experience in providing a good customer experience. Therefore, to achieve the most trustworthy communication and to provide the most reliable customer experience, it’s imperative to ensure you set up a customer service team/staff that is well-versed and experienced. The choice of entrusting your call center services to knowledgeable experts leaves customers with positive impressions of your company. They feel more valued. An outsourcing company can improve your response time in a matter of minutes and decrease call abandonment. TRU29 is a renowned leader in equipping businesses with outsourced agents effectively that handle peak call volume and pave the way for exceeding customer expectations. Just imagine the sheer number of potential leads and queries you can entertain in one shift. Wouldn’t that help you elevate your business and establish better authority in terms of acknowledging and entertaining individual issues that affect customer experience? 2. Flexibility & Scalability In-house call centers are at the mercy of periods of low volumes when agents are idle. Outsourced call centers can plan for call volume peaks and valleys, scheduling staff to work more efficiently, reducing cost per call. Outsourced call centers have the size and staff to ramp up quickly for seasonal activity or campaigns. 3. Focus on your core business As a Shopee seller (or any other eCommerce platform), attending to tedious day-to-day management of the customer service may take your focus off on growing your business. TRU29 can assist you with your customer’s daily needs and allows you to spend your valuable time on what you do best! 4. Access to the latest technologies BPO companies for call centers give businesses the opportunity to use the latest technology without the latter having to shoulder the added cost. Your chosen provider will provide the needed equipment to help improve your business operations. This is a great way to use technology more effectively and stay ahead of end-user demands 5. Cost Efficiency According to data, businesses save up to 50% through outsourcing. From diminishing operating costs associated with staffing to helping small businesses manage agents more effectively to offering more efficient yet budget-friendly alternatives to user support software, equipment, and infrastructure, the success of several outsource service providers is not surprising. There is also a drastic shift in the work setup for most businesses, following the global health emergency caused by the pandemic. If you have a solid partner who can expand the breadth of what your assistance can do for your target market, then you can easily leverage your operation’s stability amid potential risks and setbacks during the so-called ‘new normal. With TRU29, whether you just need a part-time staff or hundreds, you need not worry! 6. Improve Efficiency and Productivity Do you feel as though your services are lacking in some areas? A call center outsources partnership helps your business hire highly trained employees, which allows your repetitive tasks to get maximum value from internal operations and focus on customer service activities. This work setup will result in higher work efficiency and productivity for both your business and your agents. In the next few years, with the rise of the ASEAN economy, Shopee is expected to become an irresistible cross-border e-commerce platform. Shopee sellers, coming from different countries around the world, aim to stand out from the millions of sellers. They need to start paying serious attention to operate professional and interactive customer services with the help of professional methods and resources. We look forward to sellers from all over the world with a vision of sustainable development and operations on Shopee!
NCR moves back to ECQ classification effective August 6th
President Rodrigo Roa Duterte approved the recommendation of the Inter-Agency Task Force (IATF) to place the National Capital Region (NCR) under General Community Quarantine (GCQ) subject to heightened restrictions from July 30, 2021, to August 5, 2021. Beginning August 6, 2021, the classification of the NCR shall be escalated to Enhanced Community Quarantine (ECQ) until August 20, 2021. The heightened restrictions for NCR are more stringent compared to the GCQ with heightened restrictions of other areas. In NCR, indoor dine-in services and al fresco dining are prohibited. Only take-out and delivery are allowed. For people working in these establishments, operations are allowed to continue and finish within the day. On the other hand, personal care services, such as beauty salons, beauty parlors, barbershops, and nail spas may operate up to 30% off the venue or seating capacity. Indoor sports courts and venues and indoor tourist attractions and specialized markets of the Department of Tourism (DOT) may not operate. Outdoor tourist attractions, as may be defined by the DOT, shall remain to be allowed at 30% venue capacity. Only Authorized Persons Outside their Residences shall be allowed to travel into and out of the NCR Plus Area, which includes Cavite, Bulacan, Laguna, and Rizal. Only virtual religious gatherings shall be allowed. Gatherings for necrological services, wakes, inurnment, and funerals for those who died of causes other than COVID-19 shall be allowed, provided they are limited to immediate family members. Other provisions of the Omnibus Guidelines on the Implementation of the Community Quarantine in the Philippines, as amended, not affected by the above restrictions shall continue to take effect, including those on the operation of public transportation. The use of active transportation shall likewise be promoted. Meanwhile, Gingoog City, Iloilo City, Iloilo Province, and Cagayan de Oro City shall remain under ECQ starting August 1 until August 7, 2021. Cebu City and Cebu Province have been added to areas under Modified Enhanced Community Quarantine (MECQ) starting August 1 until August 15, 2021, subject to further appeals by their local government units. For Luzon, Ilocos Norte, and Bataan; and for the Visayas, Mandaue City and Lapu-Lapu City are under MECQ from August 1 until August 15, 2021. Placed under GCQ with heightened restrictions from August 1 to August 15, 2021, are Ilocos Sur; Cagayan; Bulacan, Cavite, Rizal, Laguna and Lucena City in Region 4-A and Naga City for Luzon; Antique, Aklan, Bacolod City, and Capiz in Region 6 and Negros Oriental for the Visayas; Zamboanga del Sur; Misamis Oriental; Davao City, Davao del Norte, Davao Occidental, and Davao de Oro in Region 11 and Butuan City for Mindanao. On the other hand, Baguio City and Apayao in the Cordillera Administrative Region; Santiago City, Quirino, Isabela and Nueva Vizcaya in Region 2; Batangas and Quezon in Region 4-A and Puerto Princesa for Luzon; Guimaras and Negros Occidental in Region 6; Zamboanga Sibugay, Zamboanga City and Zamboanga del Norte in Region 9; Davao Oriental and Davao del Sur in Region 11; General Santos City, Sultan Kudarat, Sarangani, North Cotabato and South Cotabato in Region 12; Agusan del Norte, Agusan del Sur, Surigao del Norte, Surigao del Sur and Dinagat Islands in CARAGA and Cotabato City in the Bangsamoro Autonomous Region in Muslim Mindanao are placed under GCQ from August 1 to August 31, 2021. All other areas are placed under Modified General Community Quarantine (MGCQ) classification from August 1 to August 31, 2021. source/credits: PCOO – https://pcoo.gov.ph/news_releases/metro-manila-escalated-to-ecq-starting-august-6/
NCR to remain on GCQ
Metro Manila and its four adjacent provinces also known as the National Capital Region (NCR) Plus will remain under the “general community quarantine (GCQ) with heightened restrictions” classification from Aug. 1 to 15 and Iloilo province and three cities outside Luzon will still be under enhanced community quarantine (ECQ) until Aug. 7, presidential spokesperson Harry Roque announced early Thursday morning. According to him, President Rodrigo Duterte approved the quarantine classifications recommended by the Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) for August. Iloilo province, Iloilo City, Cagayan de Oro City, and Gingoog — all of which have been under ECQ, the strictest classification, since July 16 — will retain their status until Aug. 7. Meanwhile, the following areas will be placed under a looser modified ECQ (MECQ) from Aug. 1 to 15: Ilocos Norte Bataan Lapu-Lapu City Mandaue City Metro Manila, also known as the NCR, will retain its GCQ with heightened restrictions status while Laguna, Cavite, Bulacan, and Rizal will be upgraded to the same status. Other areas under GCQ with heightened restrictions are: Ilocos Sur Cagayan Lucena City Naga City Antique Aklan Bacolod City Capiz Negros Oriental Zamboanga del Sur Misamis Oriental Davao City Davao del Norte Davao de Oro Davao Occidental Butuan City The following areas will be under GCQ for the whole of August: Baguio City Apayao Santiago City Isabela Nueva Vizcaya Quirino Quezon Batangas Puerto Princesa Guimaras Negros Occidental Zamboanga Sibugay Zamboanga City Zamboanga del Norte Davao Oriental Davao del Sur General Santos City Sultan Kudarat Sarangani North Cotabato South Cotabato Agusan del Norte Surigao del Norte Agusan del Sur Dinagat Islands Surigao del Sur Cotabato City Roque said all other areas not mentioned would be placed under the most permissive modified GCQ from Aug. 1 to 31. He added that the quarantine classifications would still be subject to the appeals of local government units. Metro Manila mayors have been seeking a stricter quarantine classification in light of the looming spread of the highly contagious COVID-19 variant, Metropolitan Manila Development Authority (MMDA) Benhur Abalos said Wednesday. He added local chief executives expressed readiness if ever Metro Manila would be placed under the most restrictive ECQ, provided that the national government would have funds for financial aid. With the National Capital Region maintaining its GCQ status, various businesses that has been allowed to open shall remain unaffected and business continues as usual. Source/Credits: https://newsinfo.inquirer.net/1466143/ncr-plus-to-be-under-gcq-with-heightened-restrictions-starting-aug-1-15-iloilo-province-retain-ecq-status-until-aug-7#ixzz721qfqlkz
Philippines got its first Olympic Gold after 97 years!
The Philippines got its first Olympic gold from the time it started participating in the games back in 1924 with the Filipino weightlifter Hidilyn Diaz earning the nation’s first-ever gold medal, ending the Philippines’ 97-year gold-less streak. Tokyo 2020 Olympics – Weightlifting – Women’s 55kg – Group A – Tokyo International Forum, Tokyo, Japan – July 26, 2021. Hidilyn Diaz of the Philippines celebrates after a lift. source/credits: Reuters/Edgard Garrido The feat not only garnered praise from the Philippines president but also 33 million pesos (roughly $660,000), a house, and more from the government, according to Bloomberg. Diaz dominated the women’s weightlifting 121 pounds at the Tokyo Olympics on Monday. She finished by lifting an Olympic record of 280 pounds. After the Olympics, Diaz will be enjoying a new house and a luxury condo gifted by a local billionaire. The house and lot is in Tagaytay courtesy of Philippine Olympic president Abraham Tolentino, and the $280,000 condo is in Eastwood City courtesy of Chinese Filipino billionaire Andrew Lim Tan, according to a press release. Thank you Hidilyn! – TRU29
Private Employers in the Philippines Commitment to Produce a Million New Jobs by December
Even as the nationwide COVID-19 inoculation ramps up, the Philippines is only likely to achieve herd immunity by 2023 due to the country’s relatively slow vaccination pace, said UK-based think tank Pantheon Macroeconomics. As of June 21, vaccine czar Carlito Galvez Jr. said the Philippines has administered eight million doses of the COVID-19 vaccine – translating to 1.9% of the population now fully vaccinated. It’s a long way from the earlier projection of inoculating 70 million people by the end of the year. However, this week, the Philippines signed a supply agreement of 40 million doses of the Pfizer-BioNTech COVID-19 vaccine – its biggest vaccine procurement to date. The country has now secured the delivery of 113 million doses overall, and Pfizer deliveries are expected to begin in late September. Despite the slow progress, economic pundits are expecting the economy to be fully reopened and back to strength soon. Finance Secretary Carlos Dominguez III admits that the Philippines “may be behind” other neighboring economies. However, he said, “the country’s recovery will be stronger on the back of its sound economic fundamentals.” Private employers have collectively pledged to create one million jobs over the next six months – focusing on the outsourcing, electronics, construction, and tourism industries.
Another Partnership Blooms – Geely Philippines and TRU29
The automotive industry in the Philippines has always been privy and chose to do most of its business processes in-house. Nowadays with a lot of advancements in technology and years of successful outsourcing experience from other big businesses, the automotive industry has started to explore outsourcing as part of its business strategy. A primary consideration of utilizing outsourcing as a key factor of an automotive company’s business strategy is the value it brings which allows the automotive firm to focus on its core business – that is to create better automotive units and sell more. This is what Geely Philippines has just realized and has taken the step forward to leverage on outsourcing. With more than half a year of bidding processes, proposals, vendor selection, fine-tuning service levels, and how operations will be running… finally Geely Philippines has finalized an agreement with TRU29 Solutions Inc. to be its outsourcing partner moving forward. Being the first Automotive Firm in the Philippines that has embraced outsourcing, Geely Philippines has once again broken another record in the local automotive industry! Geely Auto should look to global trends but our cars should also have a hint of where the company originates from. Geely Philippines has made a celebrated come back into the country through Sojitz G Auto Philippines (SGAP). Along with its comeback comes a product line, which is solely populated by the Geely Coolray subcompact crossover for now. One of China’s most successful automotive firms, Geely has been around since 1986. But back then, Geely was a refrigerator maker. Founded by Mr. Li Shufu, with financial help from his father, he forged Geely into its current status as a manufacturer of quality and inexpensive cars, targeted to the Chinese masses. As a politically independent automotive manufacturing privateer, Geely remained as the only automotive firm in China that has no ties with the country’s state government, allowing it to grow more rapidly on a global scale. The ‘90s saw its success as a motorcycle and small van manufacturer, and in 1998, it was finally granted approval by the state government to manufacture and develop a competitive line of automobiles. Global expansion was its next mission, and sure enough, after making ties with Volvo in Europe, its closest Asian neighbor was one of its first destinations. In the Philippines, Geely entered in 2011 when Geely automobiles were distributed and almost instantaneously managed to gain a stable stepping stone into the highly competitive Philippine automotive industry. The company left the shores midway through the decade, unfortunately, but now has returned under new distributorship and more premium automakers under its belt. Geely Philippines, under Sojitz G Auto Philippines (SGAP), currently has the 3 New Car Models in the Phillippines with one of them being cited as the Number 1 Cross Over SUV in the local market. Check out these 3 car models below: 3 Geely New Car Models in the Philippines Geely Coolray Geely Azkarra Geely Okavango Sojitz G Auto Philippines is the new member of the growing family of the Sojitz Corporation which has been active in the Philippine Auto Industry since the 1960s. The company commands local distributorships such as Fuso Trucks under Sojitz Fuso Philippines Corporation and a number of distributorships worldwide.
TRU29 and SOS Plus inks strategic partnership deal
In the ever-increasing competition in the Business Process Outsourcing industry, mergers, acquisitions, and partnerships are always a constant activity to stay ahead of the game. Strategic partnerships have been used as a business approach for various reasons such as improving customer experience, utilizing the resources of one another for mutual benefit, complimenting each other’s strengths and weaknesses, and so on. TRU29 also realizes the value of such partnerships as it proudly announces its new strategic partnership with Sourced Out Solutions Plus (SOS Plus). In this strategic partnership, both parties have agreed on complimenting each other by focusing on each other’s strength which translates to (Sourced Out Solutions Plus) SOS Plus’s being able to focus more on its core strength in the realm of business development and finance while TRU29 focusing more on Operations Management, Infrastructure, Admin & HR, and other related items to ensure an above satisfaction for all their clients. Overall, this partnership is forecasted to increase the revenue of TRU29 from its current annual revenue of USD 2M to double by this year’s end and vice versa (or even more) for SOSPlus. Photo above: (left) Bien dela Paz TRU29’s Operations Department Head, and (right) Chip Mariano SOS Plus’s COO With this partnership in place, all stakeholders on both sides are assured of a better and more efficient world-class outsourcing solution. If you have any queries or need then please do not hesitate to contact us.
BPO workers now part of A4 Priority List under the Philippine Covid Vaccine Program
The country’s coronavirus task force on Friday approved the recommendation to include the business process outsourcing (BPO) sector in the A4 priority group for the government’s COVID-19 vaccine deployment plan, the trade department said. The Inter-Agency Task Force on Emerging Infectious Diseases (IATF-EID) approved the endorsement of the Department of Trade and Industry, Trade Secretary Ramon Lopez said in a statement, noting its steady growth despite the economic pinch brought by the pandemic. Being on the priority list means BPO sector workers can avail of COVID-19 jabs ahead of the general population. The A4 category, which includes government and economic front liners, is the fourth on the list after health workers, the elderly, and people with comorbidities. Trade Secretary Ramon Lopez said the IATF “supported” the justification that the BPO is crucial to the economy with its contribution in export revenues reaching close to $30 billion a year, bigger than remittances of overseas Filipino workers. The Philippines is known for its BPO sector due to its young workforce and English-speaking population, among others. At least 1.3 million direct employment and 4 million indirect employment have been generated by the sector, the DTI said. “This is the only sector that didn’t lay off workers and even continued to hire during this pandemic. This is helping the economy in its recovery efforts, saving jobs, and contributing to dollar revenue generation. That, in turn, is helping solidify further the economic fundamentals of the country and stable credit rating for the country,” Lopez said. “We cannot afford to disrupt its very good momentum, especially in this time of the pandemic,” he added. During the pandemic, the BPO sector has offset office space demand left behind by offshore gaming who exited the country. The BPO sector remains as one of the key demand drivers in the country, Leechiu Property Consultants earlier said.
Considering outsourcing your document processing?
When you outsource your document processing, you’re partnering with a document processing company that will handle the capture, imaging, conversion, production, document shredding, processing, printing, mailing, electronic transmission, and/or fulfillment of any type of printed or electronic document. Document processing and management play a big part in a business and its control of information. Every industry needs fast and accurate high-volume document processing, whether it’s applications, invoices, claims, enrollments, etc. If a company doesn’t have the resources to handle the volume of documents they generate, then outsourcing those processes is likely the next best step. Organizing and properly managing documents is a big task, and when done poorly, your company will suffer. Are you interested in learning more about document process outsourcing? Sure you can do this in-house… but consider the benefits of outsourcing this business process. The Benefits of Processing Documents With an Outsourced Company Whether your organization is looking to reduce costs, is dealing with a high volume of transactions, or you simply want to focus on your core services, there are many reasons why document process outsourcing could be helpful. Here are some of the top advantages of processing documents through outsourced services: Lowers Risks : Mitigate risks when you partner with the right document process outsourcing company that can ensure you are compliant with government regulations. Privacy laws vary from region to region and can make it difficult for companies to stay up to date on the latest guidelines. The right document process outsourcing supplier will ensure your private processed documents are stored securely and compliant. Personalized Approach: Every business is different and has unique needs and faces different challenges; that’s why a customized solution is necessary for success. A “document process outsourcing” provider will work with you to identify pain points and recommend the best approach to help your business. Increase Efficiency: Unfortunately, we’ve all been there, stuck filing, searching, scanning documents, and shredding papers. These tasks are not conducive to productivity and can eat up valuable time. Outsourcing document processing can free up your staff and give them the time they need to focus on more pressing issues, while also having instant access to essential documents. Save Space and Storage: Allowing a dedicated team to handle your document storage and management means you’ll have more space. Whether you need a cloud-based solution or physical storage, your document management partner will take your documents off of your hands. Access to Expert Guidance: Document management companies can give your organization access to expertise and the latest technology, both of which can enhance your business. Never lose time on hiring and training new staff, or developing software; let your process outsourcing partner handle that for a more time and cost-effective approach. These five benefits just begin to scratch the surface of all of the benefits a document process outsourcing partner can offer your company. If you’re looking to lower costs, increase efficiency, and focus on more critical aspects of your business, consider outsourcing.
